Spending of funds is confined to Trans World Radio Canada’s approved programs and projects. Each restricted contribution designated towards an approved program or project will be used as designated with the understanding that when the need for such a program or project has been met, or cannot be completed for any reason determined by the organization, the remaining restricted contributions designated for such a program or project will be used where needed most.
Donations to Trans World Radio Canada, whether made online, by mail, or by phone, are generally non-refundable. (see Canada Revenue Agency’s article “Returning a gift to a donor” http://www.cra-arc.gc.ca/chrts-gvng/chrts/prtng/gfts/rtrnng-eng.html.)
However, in the exceptional case where a genuine error is made or where a donor has a dispute with the amount donated versus the intended amount, we will endeavour to reach a resolution as best we can.
Monthly (automatic credit card or bank account withdrawal) donors may change or cancel future donations by notifying us of their wish by email, telephone or regular mail. The Terms of Agreement signed at the time of initiating the recurring donation requests 30 days’ notice for changes, but we may be able to make the change sooner if you contact us by phone.
If you have any questions or concerns about this policy, please contact us.