TWR Canada’s Accessibility Plan
TWR Canada is committed to non-discrimination in our hiring practices and processes. If applicants with disabilities apply for employment, we will make accommodations (as we do with all members of the public with whom we interact, as listed below), in order to provide equal opportunity to these applicants. If we hire an applicant with a disability, we will then in conjunction with that employee develop a written accommodation plan to enable them to complete the required tasks of their position.
Employees with Disabilities Returning to Work
Similarly, when an employee has been absent from work due to a disability and requires a disability-related accommodation to return to work, we will develop in conjunction with them an accommodation plan that enables them to return to work.
Providing Goods and Services to People with Disabilities
TWR Canada is committed to excellence in serving all members of the public including people with disabilities.
New Staff Training
Staff will be trained on TWR Canada’s Accessibility Plan as well as accessible customer service within 90 days after being hired.
Training will be giving to all employees, whether full-time, part-time, or contract persons, who deal with donors or other members of the public on behalf of our organization.
Training will include:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
- How to interact and communicate with people with various types of disabilities.
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
- Communicating with supporters over the telephone in clear and plain language and to speak clearly and slowly.
Employees will also be trained when changes are made to the plan.
Supporters who wish to provide feedback on the way TWR Canada interacts or communicates with people with disabilities can email email@example.com and/or call the office directly. TWR Canada will respond to all complaints relating to such services in a timely manner.
Modifications to this and other policies
Any policy, practice or procedure of TWR Canada that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.
For more information: www.aoda.ca